Purpose
Purpose is a pillar that focuses on the ‘why’ of a business, and their ‘purpose’ in being of service to consumers. Because of this, businesses that focus on their purpose and getting it across to consumers, they will be successful in translating their relationship with customers into a profitable outcome.
Companies that take control in their impacts on society can have a more personal relationship with their customers.“Corporate social responsibility refers to companies taking responsibility for their impact on society” (Londrigan, 2018). With this in mind, we can use real world examples such as Balenciaga and their collaboration with the World Food Programme,”Balenciaga partnered with the World Food Programme in 2018 in an endeavor to draw attention to a recent spike in global hunger and to support global efforts to end it by 2030.” (Balenciaga.com). This collaboration, as well as being for a good cause, improves Balenciaga’s brand image and can be very profitable.
A brand’s mission statement can help those within the business understand the aims and values of the business. For example, Nike’s mission statement is “Our mission is to bring inspiration and innovation to every athlete* in the world” (comparably.com). As well as giving the consumer an understanding of what to expect from Nike, product-wise, it can also improve the motivation of employees in helping them understand what to focus on.
Gen Z have a huge influence on businesses in the modern day being more socially aware. Gen Z are much more likely to support a business that is socially aware and is open with their customers. For example, when Volkswagen was exposed for many VW cars being sold in America having a “defeat device” that was being untruthful about their CO2 emissions. (BBC.com). Because of this they lost many loyal customers and cars were being returned, losing a lot of profits for the business. You can see this in Figure 2.
Figure 1: Balenciaga collab with the World Food Programme
Figure 2: Graph showing the aftermath of the scandal
References:
- Londrigan, M.P., & Jenkins, J.M. (2018) “Corporate Social Responsibility and Sustainability.” Page 42
- Londrigan, M.P., & Jenkins, J.M. (2018) “Corporate Social Responsibility and Sustainability.” Page 43
- BBC.com
- comparably.com